David Alexander Homes

After Sales Care

You can be confident that your new home comes complete with a 10 year Warranty from NHBC (National House Building Council).

The warranty provides a guarantee for a 10 year period to cover against any major structural defects to your home. For the first two of these ten years, David Alexander Homes will assist you with any issues that you may have with your new home.

All kitchen appliances in the property do not form part of the David Alexander Homes warranty so please take the time on moving in to register your appliances directly with the manufacturer. You will find appliance instruction booklets and serial numbers within the new home pack. Please note appliances are warranted for 12 months and can usually be extended at a cost.

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Please note as per your NHBC guidelines booklet, we do not attend to minor shrinkage, however should you experience nail pops (small discs of plaster that come loose and fall out of the ceiling) and shrinkage cracks in excess of 4mm wide, we will attend those.

Please note that all defects and/or maintenance must be reported in writing (as required by NHBC) by email.